Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately, many jurisdictions already use proven IT Service Management (ITSM) ...

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Cherwell Software, a global leader in delivering service experiences through integrated, adaptable technology that makes work flow, today announced the ...

SALT LAKE CITY & COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Ivanti, Inc., the automation platform that makes every IT connection smarter and more secure, today announced it has signed a definitive ...

Andrew Kavalauskas is a startup specialist at CDW. He is an experienced sales professional in the information technology and solutions sector, dedicated to customer service. In the fast-paced world of ...

We are at a tipping point in customer service as more companies are turning to AI in the form of robotic process automation, chatbots, and other technologies to scale efficiently and provide an ...

The degree to which information technology increases automation, often now aided by machine learning and artificial intelligence (AI), is high on the list of benefits put forward by IT suppliers for ...

Microsoft is on its way toward enabling full automation of Azure tasks via PowerShell workflow scripts. Complete PowerShell automation of Microsoft Azure will be possible when Microsoft releases its ...

‘Automation is foundational. Not an option. Not tactical,’ Massimo Ferrari, Red Hat’s management strategy director, tells CRN in an interview. “You need automation, otherwise you won‘t be able to do ...