On July 19, a software glitch live for only 78 minutes led to global turmoil. The incident, eventually traced back to an early-morning software update by cybersecurity firm CrowdStrike, led to outages ...

What key lessons have businesses learned from the experience of outsourcing payroll? Lesson 1: Take advantage of online technologies One of the most notable changes in the use of IT across the board ...

Poor application of shared services was to blame for Queensland Health’s much maligned payroll debacle, according to corporate advisory firm Ovum. Payroll has been one of the key processes targeted ...

Ambulance, fire, emergency service, and corrective service officers are still being paid by the outdated Lattice system -- the software used by the Queensland Health (QH) payroll office before it ...

You have reached your maximum number of saved items. Remove items from your saved list to add more. A whole lot of time and money spent on another IT debacle. The only upside: lessons learned. Eight ...