Despite efforts to improve customer communications, life insurers are seen as unnecessarily complicating explanations of their policies, according to the J.D. Power 2024 U.S. Individual Life Insurance ...

TROY, Mich.: 10 Oct. 2024 — The life insurance industry is at an inflection point. Experiencing persistently slow growth and facing generational shift that is increasingly reliant on converting ...

Life insurance and annuity providers using digital technology to interact with customers are receiving higher satisfaction scores, according to the latest reports from J.D. Power. Among both products, ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Compare the best universal life insurance companies. We evaluated costs, coverage, customer satisfaction, and more.

Americans are increasingly using life insurance as a financial planning tool, though many who say they need it haven’t bought it yet. Here we break down U.S. life insurance facts and statistics. More ...