As AI becomes a coach, scriptwriter and even would-be mediator at work, Phil Floyd explores what this means for people’ trust ...

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

One mayor barrier to success in business and happiness in life is our inclination to avoid conflict—which often means to avoid having a difficult conversation. Learning how to have difficult ...

Sometimes you need to have a difficult conversation with a coworker. Perhaps they did something to upset you, or perhaps they engage in an ongoing behavior that is troublesome. These conversations are ...

Whether it is in the workplace or at home, we have all experienced times when we are at an impasse with someone. We simply can’t find a way to have a productive dialog. Every one of our attempts to ...

Forbes contributors publish independent expert analyses and insights. Rajiv Vinnakota is president of C&S. Connection, not persuasion, is the foundation of productive conversation—even across ...

Difficult conversations don’t usually fail because people disagree—they fail because of how they begin. Decades of ...